Date of Incident: 1/6/25
We recently experienced degraded performance and limited service interruptions caused by unprecedented traffic growth and an issue within our database infrastructure. A CPU resource leak in our database provider’s system contributed to high resource utilization, compounding the challenge of meeting demand. This incident tested our system’s capacity, and while it caused temporary disruptions, it also highlighted opportunities for immediate and long-term improvements.
Increased Demand:
CPU Resource Leak:
Inefficient Resource Allocation:
Increased Database Capacity:
Instance Restarts:
Cleared Stale Connections:
This incident underscores the challenges of balancing rapid growth with infrastructure resilience. By immediately increasing database capacity and addressing inefficiencies, we stabilized the platform for now. Moving forward, we are committed to strengthening our systems through proactive scaling, deeper collaboration with our providers, and better resource management to support your continued success on our platform.